How can I pay?

You can pay securely online via one of our integrated payment partners; SagePay or PayPal. We accept Visa Debit, Visa Electron, Mastercard, American Express and Visa Credit. If you’d like to pay offline, or by BACS please call us on 01623 664865
Please note that we won’t start work on your order until payment is received and cleared.

I have a question about an invoice / payment. What should I do?

Please contact us if you have a question about an invoice or payment you’ve made.

To get copies of invoices,

Ordered from one of our websites: sign in to your account and then click 'My Orders' tab at the right-hand side of the screen.
Ordered by email/phone: please email [email protected]

How do I get my VAT invoice?

We’ll automatically email you a VAT invoice when your order is dispatched.

Website Orders
To change the email address this gets sent to, sign in to your account and then click the 'Address Book' at the right-hand side of the screen. Update default billing information.

Phone/Email Orders
To change the email address this gets sent to, please email [email protected]

Can I pay with cash or cheque?

We only accept payment by debit or credit card online. If you are a limited company, a local authority or large organisation, contact us for details of our credit account terms.

Is my payment secure?

All online payments are made via one of our secure payment gateways; either Worldpay, PayPal.  All payments take place over encrypted pages through the servers of the payment gateway providers. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK’s second largest bank. PayPal and Stripe are also leading online payment providers. Please note that none of our payment gateways divulges your credit card information to anyone, including us at, so you can rest assured that your billing details are safe.

Can I apply for a credit account?

Please complete the form Click Here once we have received we will contact you.

Should I be charged VAT?

Since we sell to businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate.  Add an item to your basket to see its VAT rate.

I’m VAT exempt, why are you charging me VAT?

If you are a registered charity or have VAT Exempt status, please contact us before you place your order.